🧾 1. When You Can Request a Refund
You can request a refund in any of the following situations:
You paid for an order, but the vendor did not ship the item.
The product you received is damaged, defective, or not as described.
You accidentally placed duplicate orders and were charged twice.
A technical error caused your transaction to fail, but your money was deducted.
💡 2. Steps to Request a Refund
Step 1: Log in to Your Account
Go to madeinnigeria.com and log in with your registered email and password.
Step 2: Access Your Orders
Click on “My Account” at the top of the homepage.
Select “Orders” from the dashboard menu.
Locate the order you want a refund for.
Step 3: Click “Request Refund”
On the order details page, look for the “Request Refund” or “Report Issue” button.
Fill out the refund form, including:
Order ID
Reason for the refund
Description of the issue (e.g., “Item not delivered,” “Wrong product,” etc.)
Optional: upload a photo if the product was damaged.
Step 4: Submit Your Request
Click “Submit” to send your refund request. You’ll receive a confirmation email once it’s been received by the Made In Nigeria support team.
🕒 3. Refund Review & Processing Time
Refund requests are reviewed within 24–72 hours.
If your claim is valid, the refund will be processed within 5–10 working days depending on your payment method.
Refunds are usually returned to your original payment method (card, bank transfer, or wallet).
🚫 4. Reporting a Failed Transaction
If your payment was deducted but your order did not go through, follow these steps:
Step 1: Go to Your Account
Log in and navigate to My Account → Orders.
Step 2: Check for Missing Orders
If your payment was made but the order isn’t showing under “Orders,” click “Report Failed Transaction.”
Step 3: Provide Transaction Details
Fill in the form with:
Payment Reference ID
Amount paid
Date and time of the transaction
Payment method used (Card, Transfer, Wallet)
Our system will verify the payment with our gateway providers and update your order status or refund your money.
💬 5. Need Help?
If you don’t receive your refund or response within the stated period, please contact:
📧 support@madeinnigeria.com
📞 Customer Care Hotline: +234-XXXXXXXXXXOur team will investigate your issue promptly and ensure it’s resolved.
✅ Summary
Issue Type What To Do Refund Timeline Failed Transaction Report via “Failed Transaction” form 3–5 business days Undelivered Order Request refund through order page 5–10 business days Damaged or Wrong Item Submit refund request with photo 5–10 business days
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